Diploma free essay sample

AccountLevel 5 Diploma in Leadership for Health and Social CareCandidate Name: Unit Title: 519 Develop procedures and practice to respond to concerns and complaints |Reflective Account |Assessor Use Only- | | |Assessment Criteria Met| |Candidate to provide narrative under each statement of how they meet the criteria. | | | | |You must provide answers to each question that allow your examiner to properly assess what work duties you are doing or what role you have within your work. It expected that you will | | |need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification. | | | | | |You must answer each question in your own words and written in the first person meaning â€Å"I do this†. A tip is always to keep in mind the â€Å"who, why, how, where and when† in each answer. | | | | | | | |Learning Outcome 1- Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints | | |Explain how you identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work | | | | | |Explain how you analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work | | | | | | | |Learning Outcome 2- Be able to develop procedures to address concerns and complaints | | | | | |2. We will write a custom essay sample on Diploma or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 1 Explain why individuals might be reluctant to raise concerns and make complaints. 2. 2 Outline steps that can be taken to encourage individuals to raise concerns or complaints | | | | | |2. Explain how you work with others in the development of procedures to address concerns and complaints | | | | | |Range | | |This may include. |2. 3 Others: Workers/Practitioners, Carers, Significant others, Other professionals, People who use services | | | | | |2. Explain how you ensure information on how to raise concerns and make complaints is available in accessible formats | | | | | |2. 5 Explain how you review the procedures that have been developed against regulatory requirements, codes of practice and relevant guidance | | | | | |Learning Outcome 3- Be able to lead the implementation of procedures and practice for addressing concerns and complaints | | |3. 1 Explain how you promote a person-centred pproach to addressing concerns and complaints |