Thursday, August 27, 2020

Horizontal Violence in the Workplace Research Paper

Even Violence in the Workplace - Research Paper Example Decision A. Logical outline B. Proposition proclamation rephrased C. Finishing up proclamation Horizontal Violence Definition: Horizontal brutality is characterized as the hostile conduct by an individual or individuals towards another individual or a gathering of individuals. It is can be delegated a demonstration of tormenting, which is today answered to be broad among the medical caretakers and social insurance experts. As indicated by Yildirim (2009), it is an inadmissible endemic present in the working environment culture. Yildirim’s see is that all individuals in associations should address this issue as a gathering so as to take out this impeding conduct. Furthermore, it tends to be seen as a between bunch struggle at work which might be showed in disguised or unconcealed threatening conduct. At the point when the term â€Å"horizontal violence† is applied in the nursing calling, it along these lines characterizes a medical caretaker to nurture hostility. This vi ciousness might be as nonverbal or verbal conduct. Vartia (2001) states that it alludes to circumstances where an individual is exposed to an intermittent and dependable threatening act which is mistreating. The individuals who are focused on have low fearlessness when contrasted with the individuals who are not targets. Postulation proclamation: From a principled standpoint, enduring harassing conduct isn't right and it damages the fundamental vow of keeping patients wellbeing. Working environment Perception of Bullying There are various perspectives that exist at work with respect to why a few laborers are tormented and why individuals menace others. The apparent idea at work is that the individuals who menace do it since it advances their individual sentiments. Menaces see that they can utilize their situations, for people with great influence, over the individuals who might be frail. The apparent control of the harasser over the casualty might be the way in to this demonstration . An individual saw by others to be diverse might be presented to some type of tormenting acts. In situations where an association or certain people see others as a danger, there are expanded odds of harassing. Moreover, impression of harassing or even savagery at work may likewise be affected by the way of life in the association. At the point when an organization’s culture is certain, laborers receive legitimate conduct. Be that as it may, when the way of life in the firm is negative, workers’ perspectives towards new and various people are unseemly. Indications of Work Place Bullying The impeding impacts of mental pitilessness may start to show up because of aggregate wounds that may dynamically develop in a person, for this situation a medical caretaker. These are signs that harassing is occurring grinding away, among the wellbeing experts. Among the medical attendants, indications of tormenting range from medical caretakers finding their errands very troublesome, low confidence, to medical caretakers with poor objectives (Vartia, 2001). As indicated by Yildirim (2009), indications of a tormented specialist or medical caretaker include: diminished inspiration at work, low profitability, decreased focus range, poor responsibility to work and their associations with the chiefs, partners and patients are very poor. On the off chance that these signs are not recognized before, they are well on the way to overflow to different attendants at work, accordingly eroding a tranquil work environment condition though wellbeing couldn't care less experts. The outrage that a medical caretaker may feel towards a partner who menaces might be diverted to activities that are not helpful. Thomas (2009) states that weakness, gloom and physical medical issues are a portion of the signs delineated. Through his exploration, he additionally found that among

Saturday, August 22, 2020

Northeast Utilities Research Paper Example | Topics and Well Written Essays - 2000 words - 1

Upper east Utilities - Research Paper Example This illuminates five organizations that were once free comprise the Utility. In 2010, Northeast Utility further escaped their expectation to merger with NSTAR however keeping up the title as Northeast Utility and this is as yet a subject of endorsement. It is important that the organization is recorded in the Fortune 500 with the base camp at Berlin, Connecticut. The organization likewise maintains a few auxiliaries in the matter of retailing power and petroleum gas. The company’s client base in New England is about 2.1 million and this qualifies it to be one of the biggest open utilities in New England (Hoover, 2012). In such manner, the organization has electric transmission lines covering 3,140 miles with around 32, 802 conveyance shaft miles. Their flammable gas dissemination likewise covers a territory of around 5,000 km2 (Murray, 2012). This utility serves the zone of Connecticut, New Hampshire, and Western Massachusetts. With the figures indicated identifying with the organization, it is obvious that the organization possesses a specialty in the market and controls a huge portion of the market. To find out this presentation, the organization has reliably includes in the fortune 500 rundown, which positions probably the best-presumed organizations as far as execution and benefit making on the planet. The business includes flexibly of vitality through power and the normal gases. Considering the 5-powers that are basic in molding mechanical rivalry, this industry isn't a special case. In any business, it is critical to comprehend these powers with the goal that one can distinguish the wellspring of business quality and shortcomings so the important changes can follow. For this situation, this industry faces savage rivalry from different organizations giving comparable items serious contention. This incorporates different organizations like, First Energy, UIL Holdings, UNITIL, NSTAR, and EnerNOC (Murray, 2012). The

Friday, August 21, 2020

Top 10 Link Building Methods You Should Know

Top 10 Link Building Methods You Should Know Make Money Online Queries? Struggling To Get Traffic To Your Blog? Sign Up On (HBB) Forum Now!Top 10 Link Building Methods You Should KnowUpdated On 23/04/2017Author : Sachin GuptaTopic : BloggingShort URL : CONNECT WITH HBB ON SOCIAL MEDIA Follow @HellBoundBlogIn a world which is dominated by the presence of enormous competition and the rule of the jungle is followed, it is very important for any business or marketing concerns to promote themselves properly and correctly, using the techniques of the net to promote themselves. One needs to advertise and promote themselves through the web dominated society because of the high demand for them in the market. To carry out the function, one needs to develop the SEO or the Search engine optimization. It is very competitive and has produced results constantly. It is one of the Top Link Building Methods which is appreciated greatly.Why link building is so important?The search engine optimization generally helps in the building of the links. More the links, the better will be the flow of traffic into ones website and hence will generate revenues. The building of links helps to generate better ranking in significant search engines like Yahoo, Google and Bing. That not only increases the revenue, but also enhances the visibility of the site and also puts the overall performance of the web page into higher gear. Top Link Building Methods will obviously yield the best result for you, since what you look for is the ultimate result for you.Top ten link building methodsLink building requires a proper channel and a correct technique. The following are the ten best proper link based techniques. These are some of the most essential elements which need to be followed while building a link.#1 Guest blogging: The write up of any notable or eminent individual from the society generally increases the inquisitiveness of the people in a site. HBB welcomes Guest Blogging. #2 Press Releases: Top Link Building Met hods include press releases as it is a very important source of generating viewership in the site and increasing the traffic.#3 Blog commenting: Blog commenting leads to the increase in site traffic a people of various backgrounds post comments or write ups in your site.READ6 Ways To Get More From Your Twitter Account#4 Webmaster contextual link exchange: These links work absolutely fine when they are posted in any comments. The links on the side wide may not be of that great a source of help.#5 Boosting of social media shares: Increase your own checking out of the other sites as well as that will enable you to learn your fault and help you to rectify them.#6 Bookmarking the sites: Bookmarking the site will obviously help you to recognize the site whenever you are online and are checking out the various concerns.#7 Forum signature links: With a lot of forums, usage of them minus the signatures can work out very well. Top Link Building Methods like this help you to generate all the help possible to get good traffic.#8 RSS Syndication: Syndication of the posts to the different pages can lead to increase in the value of SEO.#9 Social media profile link: It is to make sure that almost all social sites should have the links of your site.#10 Not over doing of the link building: Top Link Building Methods generally involves not over doing of the link. The ranking page may slap a ban on the site.Do you follow any of these methods? Do you know any other new link building method? Kindly share your views in the comments below.This article is written by Sachin. He is a freelancer article writer and a blogger who interest in writing great articles for various niches. He has also previously written for brands such as Protect your bubble, a gadget insurance brand that provides reliable insurance for your expensive gadgets. If you wish to write for HBB, kindly check this.

Monday, May 25, 2020

“An international market in human organs is not only...

â€Å"An international market in human organs is not only inevitable but also desirable.† Discuss. Over the last few decades the advances made in the fields of surgical technology have led to an increase in the number of people comfortable with having an organ transplant. Every year, thousands of people, from around the world, are being added to the waiting list to receive organs. Even though the number of people willingly to donate their organs has increased due to the constant campaigns made by government and NGO’s but it is not enough to meet the rising demand for human organs. This has created an urge to find an alternative that would make up for this downfall. John Harris and Charles proposed a â€Å"strictly regulated and highly ethical†¦show more content†¦[13] Should we, as humans, really turn our backs against this? Especially since these people cannot even ask for help as they have been involved in the black market. Of course, a dangerous black market is really undesirable but then again, is it enough to settle the question of whether it paid organ don ation should be allowed. However, the case against an organs market tends to centre precisely on the question of who the vendors are likely to be. Many professors argue that now is not the right time as offering financial incentives would force the poor into selling their organs. Turning one’s poverty into an opportunity for someone is a violation of most basic standards of human ethics. [2] David argues that many times in history poor Indian peasants have had to sell their kidneys for transplants in rich First World Countries. [15] Many argue that the legal blood market in America is a perfect example of global inequality and exploitation of the poor. [7] No doubt that Poverty is the most significant factor in making a person vulnerable to coercion. Dr Francis L Delmonico, speaking on behalf of the National Kidney Foundation, said: ‘In that reality, the poor person will remain poor but lose health and maybe more than one organ in the process of a government authorized abuse of the poor for th e rich.’ Caren added on, saying that in the long run, selling organs has notShow MoreRelatedArticle: Performance Appraisal and Performance Management35812 Words   |  144 Pagesappraisal of employee’s performance is not sufficient. Employee’s contribution should be aligned with organizational objectives and strategy. Performance management eliminates the shortcomings of performance appraisal system to the some extent. Keywords: Human resource (HR), HR development, performance appraisal, performance management, performance evaluation. I. INTRODUCTION Organizations are run and steered by people. It is through people that goals are set and objectives are realized. The performanceRead MoreEssay on the Role of Women in Ancient Greece14417 Words   |  58 Pagesneighboring land and people, which fundamentally changed the marginal products of Spartan men’s and Spartan women’s labor. To exploit the potential gains from a reallocation of labor—spe cifically, to provide the appropriate incentives and the proper human capital formation—men granted women property (and other) rights. Consistent with our explanation for the rise of women’s rights, when Sparta lost the conquered land several centuries later, the rights for women disappeared. Two conclusions emerge thatRead MoreThe Philosophy of Happiness11705 Words   |  47 Pagesthe first. The definition that he offers is that happiness is the supreme good that supplies the purpose, and measures the value, of all human activity and striving. ‘It is for the sake of happiness’ he wrote ‘that we all do everything else we do’ (Aristotle, 2002, 1102a3). This seems a very sweeping statement: surely it is implausible to suggest that every human action is explicitly aimed at some single goal. Indeed, the suggestion is inconsistent with things that Aristotle says elsewhere. He doesRead MoreThe Effects of Ownership Structure, Board Effectiveness and Managerial Discretion on Performance of Listed Companies in Kenya27922 Words   |  112 Pagesof Nairobi, except in the case of brief quotations or references universally acceptable for purposes of reviews, articles or research papers. Making copies of this thesis for any purpose other than personal use is a violation of the Kenyan and International copyright laws. For further information, please contact Ongore Vincent Okoth on the following addresses: P.O. Box 18132, GPO 00100, Nairobi Kenya. Telephone: +254 2723-854 796 +254 (020)-2817154 E-mail: vongore@yahoo.coRead MoreThe Accounting Profession and Nat39077 Words   |  157 Pages EDITORIAL Like any other profession, Accounting is not static. It constantly responds to the dynamism of human existence because Accountants are by nature curious and experimental. Their curiosity causes them to enquire into the proximate problems affecting their profession and practice. Again, two great inventions that have helped accountants and indeed professionals in other fields of human endeavour are the inventions of writing and of scientific method. The continuous growth of accounting knowledgeRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 Pages E SSAYS ON TWENTIETH-C ENTURY H ISTORY In the series Critical Perspectives on the Past, edited by Susan Porter Benson, Stephen Brier, and Roy Rosenzweig Also in this series: Paula Hamilton and Linda Shopes, eds., Oral History and Public Memories Tiffany Ruby Patterson, Zora Neale Hurston and a History of Southern Life Lisa M. Fine, The Story of Reo Joe: Work, Kin, and Community in Autotown, U.S.A. Van Gosse and Richard Moser, eds., The World the Sixties Made: Politics and CultureRead MoreMarketing Mistakes and Successes175322 Words   |  702 Pagesentrepreneurs. A fair number of the older cases have faced significant changes in the last few years, for better or for worse, and these we have captured to add to learning insights. After so many years of investigating mistakes, and more recently successes also, it might seem a challenge to keep these new editions fresh and interesting. The joy of the chase has made this an intriguing endeavor through the decades. Still, it is always difficult to abandon interesting cases that have stimulated student discussions Read MoreFundamentals of Hrm263904 Words   |  1056 Pagescom/college/quickstart Technical Support 24/7 FAQs, online chat, and phone support Your WileyPLUS Account Manager Training and implementation support MAKE IT YOURS! Fundamentals of Human Resource Management Tenth Edition David A. DeCenzo Coastal Carolina University Conway, SC Stephen P. Robbins San Diego State University San Diego, CA Tenth Edition Contributor Susan L. Verhulst Des Moines Area Community College AnkenyRead MoreThe Development, Implementation, Monitoring and Evaluation of a Quality Assurance System Supporting Continuous Improvement of Higher Education in the Eastern Cape Technikon19611 Words   |  79 Pagesrelevant to the socio-economic needs of the region. The Eastern Cape Technikon serves, almost exclusively, the previously disadvantaged groups of the South African society. The Technikon believes that this is a meaningful contribution to the labour market needs of the economy and consolidation of social justice and democracy hence its emphasis on higher education provision to the poor rural communities. The geographic origins of the student population at the Eastern Cape Technikon has almost alwaysRead MoreHbr When Your Core Business Is Dying74686 Words   |  299 PagesFORETHOUGHT HBR CASE STUDY Why Didn t We Know? Ralph Hasson 45 FIRST PERSON Preparing for the Perfect Product Launch THOU SHALT †¦page 58 James P. Hackett 111 TOOL KIT The Process Audit Michael Hammer 124 BEST PRACTICE Human Due Diligence David Harding and Ted Rouse 138 144 EXECUTIVE SUMMARIES PANEL DISCUSSION There are 193 countries in the world. None of them are energy independent. So who’s holding whom over a barrel? The fact is, the vast ma jor the few

Thursday, May 14, 2020

Symptoms And Treatment Of Schizophrenia - 2218 Words

Antipsychotics And Treating Schizophrenia Mental health nursing has been around for many years. There are many individuals with different types of mental health issues. Psychosis is an umbrella branch of disorders such as delusional disorder, schizoaffective disorder, and schizophrenia. Schizophrenia has an onset during early adulthood or late adolescence. Every individual with schizophrenia experiences the disease differently depending on the type of schizophrenia and the treatment given. For confidentiality reasons, a pseudonym will be used in this paper as schizophrenia and its treatment is elaborated and looked at in the life of a patient named Mr. H. Schizophrenia Schizophrenia is used to classify and describe a wide range of†¦show more content†¦Schizophrenia usually starts with a high-risk period of thought disturbances or unusual ideas. Along with that, individuals experience negative symptoms such as social withdrawal, anhedonia, and low mood (Pringle, 2013, p. 505). These negative symptoms can lead to poor quality of life and are difficult to treat. In the acute phase, which begins up to two years later, positive symptoms of schizophrenia are â€Å"hallucinations (changes in perception involving any of the five sensory modalities) and delusions (unusual thoughts or beliefs)† (Pringle, 2013, p. 505). Along with positive and negative symptoms, there are cognitive symptoms and first rank symptoms. Cognitive symptoms include deficits in attention, verbal and visual learning, executive function, social cognition, processing speed, and working memory. First-rank symptoms include somatic passivity, delusional perceptions, voice s commenting on the patient’s action, audible thought, withdrawal thought, voices arguing, and passivity of impulse, volition, and affect (Giannopoulos, Carroll, Ebmeier, 2014, p. 12). These symptoms help diagnose schizophrenia. For some individuals antipsychotic medications were needed and for others, symptoms resolved quickly. Intervention When it comes to treatment for schizophrenia, there are many different antipsychotic medications that can be administered to patients. Antipsychotics generally act by blocking dopamine D2 receptors. Treatment of schizophrenia with

Wednesday, May 6, 2020

Analysis Of The Golden Touch - 1233 Words

â€Å"Sometimes we are so focused on what we want we miss the things we need† (Tew). How do we decide what we want versus what we need? This is a difficult question that everyone struggles with. People often mistake something they want as something they need. When this happens they tend to only use this product for a short time, then it sits in a corner collecting dust for years; that is not something you need. Something you need gets used often and for a long period of time. If it is only used once you probably didn’t really need it. People often collect more than what they need, resulting in an imbalance between want and need. Often people are so blinded by what they want that they don’t realize what might happen if they have too much, this†¦show more content†¦Ã¢â‚¬ËœAnd I have lost everything that my heart really cared for’† (Hawthorne). Midas realized that he never needed gold, he just wanted it. Even though this story isn’t real istic it still helps to show that there can be major repercussions from an imbalance between want and need. Someone may not be able to turn things into gold but they may still have more of what they want than need which could result in the loss of something more important to them. In Midas’ case, he got what he wanted the most, more gold, but he lost what he needed, his daughter. These events led Midas to realize that gold was never important and he began to appreciate what he had, instead of what he wanted. People like Midas can lose sight of what’s important when they’re chasing after something that they want. Sometimes these people wish for wealth and will go to any length to get it. In â€Å"The Necklace† Mathilde has everything she needs but wants wealth and would do anything to appear wealthy. .Mathilde buys a new dress for a party for four hundred francs but decides that she needs expensive jewelry too. She borrows what looks like the most expensiv e necklace from her friend, Madame Forestier. Mathilde has the best time at the party and loves the necklace. By the end of the night, Mathilde discovers that she had lost the necklace that she borrowed. She desperately buys a new necklace for 36,000 francs to return to Madame Forestier. She and her husband areShow MoreRelatedAnalysis Of King Midas And The Golden Touch1042 Words   |  5 Pagesstudents made comments that they had never seen most of these words before, which makes sense because these words are very specific and are more likely to be seen in social studies content. The five words selected are from the story King Midas and the Golden Touch, which the students will be reading next week, as part of a short story unit. The words were â€Å"adorn, cleanse, lifeless, precious and realm.† When grading the assessment, I felt a bit confused about how I was supposed to grade it and I looked upRead MoreHeart Of The Jackal ( Box 8 )1201 Words   |  5 Pagesapathy and contempt; I drowned myself in liquor; I resigned myself to despair; I cried out for pity and solace. I lamented the life I was robbed. However, in you, Ms. Manette, I found the joy I sought after. Even as I stumbled deeper into despair, the golden threads you weave illuminate even the darkest of depths. You bestow unto me a compassion and warmth I had long forgotten. Your brilliance gleams with hope and tenderness. Your motherly kindness caresses and embraces me, healing my mournful soul asRead More The Golden Apples Essay1128 Words   |  5 PagesIn Eudora Welty’s novel, The Golden Apples, the author presents a combination of short stories to give the readers an insight into the intricacies of human relationships. In doing so, in â€Å"June Recital,† Welty utilizes the separation technique, once again, to give multiple perspectives depending on the different time periods and characters. Moreover, by implementing the textual structure and significance of the MacLain house from the â€Å"Shower of Gold,† the two stories, although separate, have a strongRead MoreConventional Gender Roles Are Embedded Into Our Stories Creating The Idea Of Life Essay1237 Words   |  5 Pagesprincesses into thinking that he is asleep while secretly following them in his invisibility cloak. The gardener discovers that the young princesses secretly go off to a beautiful ball every night and dan ce the night away. He steals three golden branches and a golden cup as proof of the beautiful night that he witnessed. The youngest daughter finds out Peter has discovered their secret when he puts one of the branches in her bouquet. When Peter finally explains to the King what has happened, he presentsRead MoreThe Hidden Meanings Within Michelangelo s The Creation Of Adam2224 Words   |  9 PagesBiblical episode when God creates the first man, Adam. Many people recognize the image of God wrapped in cloth extending his arm and pointing towards a naked figure, Adam, who is equally extending his finger to meet God’s. However, their fingers do not touch. They instead remain electrifyingly close in a way that seems as if their fingers could collide at any moment. While many people recognize the this fresco, many cannot fully understand the meaning behind Michelangelo’s brushstrokes. Even those whoRead MoreThe Symbolism Of A Voyage Gone Wrong1725 Words   |  7 Pagesthree years, if I am not at home, tell them to address them to—(Melville 234). However, it is unclear if the other ship was able to hear Ahab over the rough winds that have just knocked the speaking trumpet from the Albatrosses captains’ hand. Analysis: The few words Ahab speaks to the Albatrosses captain end with the ominous thought of the Pequod not making it home to Nantucket. The foreshadowing of a voyage gone wrong is emphasized not just by the cautionary â€Å"and if I am not at home†¦,† but alsoRead MorePainting Analysis Essay1062 Words   |  5 Pageswill observe a fusion of the realistic tradition of Flemish painting with the imagination and freedom of Italian renaissance painting. The painting expresses Neoplatonic views while also providing the viewer with endless topics for discussion and analysis, making it a true conversation piece. The â€Å"Garden of Love† depicts a scene of passionate festivities. In the painting, a group of aristocratic lovers decorated in the most extravagant of satins and lace are placed in a garden dedicated to VenusRead MoreThe Fight For Animal Rights1660 Words   |  7 Pagesor disease, 4. Freedom to express normal behaviour, and 5. Freedom from fear and distress Moral Arguments Against Harming Animals There have been many moral arguments made against harming animals. These arguments include liberating the animal, analysis of animal rights, and the least harm principle. There are both moral and ethical reasoning as to why we should not harm animals and consider consuming a vegan diet. The concept of least harm studies how many animals would die if we adopted a veganRead MoreRenaissance Corridor On The Second Floor Of The Museum908 Words   |  4 Pagescrafted between the years of 1370-1371 in Florence, Italy during the early renaissance. Against the wishes of the museum I laid my hands upon the painting and felt along both the painting and frame to get a feel for the material. It was grainy to the touch when I moved my hand gently across the painting but I couldn’t make out a specific material. According to the National Gallery of Art’s website, the painting was conceived using vertical grain wood which was lined with fabric with a red bole preparationRead MoreWe Real Cool505 Words   |  3 Pagesis suggestive that the subtitle of â€Å"We Real Cool† specifies the presence of only seven pool players at the â€Å"Golden Shov el.† The eighth â€Å"we† suggests that poet and reader share, on some level, the desperation of the group-voice that Brooks transmits. The final sentence, â€Å"We/ die soon,† restates the carpe diem motif in the vernacular of Chicago’s South Side. Analysis This poem has a touch of freshness of youth mixed with carelessness and the rebellious zeal. It is a small couplet with great use

Tuesday, May 5, 2020

Diploma free essay sample

AccountLevel 5 Diploma in Leadership for Health and Social CareCandidate Name: Unit Title: 519 Develop procedures and practice to respond to concerns and complaints |Reflective Account |Assessor Use Only- | | |Assessment Criteria Met| |Candidate to provide narrative under each statement of how they meet the criteria. | | | | |You must provide answers to each question that allow your examiner to properly assess what work duties you are doing or what role you have within your work. It expected that you will | | |need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification. | | | | | |You must answer each question in your own words and written in the first person meaning â€Å"I do this†. A tip is always to keep in mind the â€Å"who, why, how, where and when† in each answer. | | | | | | | |Learning Outcome 1- Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints | | |Explain how you identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work | | | | | |Explain how you analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work | | | | | | | |Learning Outcome 2- Be able to develop procedures to address concerns and complaints | | | | | |2. We will write a custom essay sample on Diploma or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 1 Explain why individuals might be reluctant to raise concerns and make complaints. 2. 2 Outline steps that can be taken to encourage individuals to raise concerns or complaints | | | | | |2. Explain how you work with others in the development of procedures to address concerns and complaints | | | | | |Range | | |This may include. |2. 3 Others: Workers/Practitioners, Carers, Significant others, Other professionals, People who use services | | | | | |2. Explain how you ensure information on how to raise concerns and make complaints is available in accessible formats | | | | | |2. 5 Explain how you review the procedures that have been developed against regulatory requirements, codes of practice and relevant guidance | | | | | |Learning Outcome 3- Be able to lead the implementation of procedures and practice for addressing concerns and complaints | | |3. 1 Explain how you promote a person-centred pproach to addressing concerns and complaints |